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call center performance metrics

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Call Center Manager
Call Center Manager 8.5.2 download by Voicent Communications, Inc call center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer. Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for ...
Released: 11/03/2012;    Filesize: 367.0 KB;    Price: USD $0.00;
Platforms: Windows 2000, Windows XP, Windows Vista
Tags: Agent Management, Agent Monitor, Call Center, Call Center Management, Call Center Report, call center software, Contact Center, Contact Center Software, Telemarketing, Telemarketing Software Download
Voicent Call Center Manager
Voicent Call Center Manager 8.5.2 download by Voicent Communications, Inc. Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!

Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental ...
Price: USD $999.99;
Platforms: Windows, Windows XP, Windows Vista
Tags: Manage, Call, Center, Outbound, Calling, PACE, Measure, Workload Download
Terrasoft Call Center
Terrasoft Call Center 2.8 download by Terrasoft CRM Software Terrasoft call center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts ...
Released: 01/10/2005;    Filesize: 9.9 MB;    Price: USD $2490.00;
Platforms: Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Tags: Call Centre, Crm, Customer Relationship Management, Crm Software, Crm Vendor, Crm Tools, Crm Application, Crm Solution, Small Business Crm, Crm System Download
Unite Call Center 2.0 download by QualiPlex Software, LLC Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can work from a main office, or branch offices using Skype. They can set up home offices and still be a part of the call center. ...
Released: 07/04/2012;    Filesize: 27.6 MB;    Price: USD $74.99;
Platforms:
Tags: Call Center, customer communication, Management System, Communication, Customer Download
Call Center CRM
Call Center CRM 8.6.2 download by Voicent Communications, Inc Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections ...
Released: 03/10/2013;    Filesize: 402.0 KB;    Price: USD $0.00;
Platforms: Windows 2000, Windows XP, Windows Vista
Tags: Call Center Crm, Call Center Management, Voip Call Center, Customer Relationship Management, Customer Data Management, Auto Opt-out Management, Predictive Dialer, Call Center Dialers, Call Center Predictive Dialer, Call Center Ivr Download
PrettyMay Call Center for Skype
PrettyMay Call Center for Skype 3.0.1.186 download by PrettyMay Inc. PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well.
Released: 05/30/2008;    Filesize: 6.6 MB;    Price: USD $200.00;
Platforms: Windows XP, Windows 2003, Windows Vista
Tags: Skype Pbx, Ivr, Voicemail, Auto-attendent, Music information on hold, Automatic Call Distribution ACD, Call Queueing, Visual Call-Flow Menu Builder, Company Directory Dial-By-Name Download
Inbound Call center Profit Book 1.1 download by Business Process outsourcing Companies Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering machine or ...
Released: 06/25/2012;    Filesize: 1024 B;    Price: USD $0.00;
Platforms:
Tags: Business process outsourcing, Outsourcing, offshore outsourcing, onshore outsourcing, call centers Download
Advanced Call Center
Advanced Call Center 6.0 download by Pingram Software An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send call ...
Released: 03/01/2007;    Filesize: 2.3 MB;    Price: USD $39.95;
Platforms: Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Tags: Call, Caller, Telephone, Telephone Answering Machine, Caller Id, Voice Modem, Paging, Call Forward, Voice Mail, Phone Download
Rander
Rander 3.0 download by Ranat Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care. Rander displays real-time PBX call activity, shows customer data on incoming calls, and gives you the ability to track and control all calls. The system can be monitored live in real time to ensure the most efficient ...
Released: 04/23/2007;    Filesize: 2.4 MB;    Price: USD $149.00;
Platforms: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Tags: Cti, Pbx, Panasonic, Soft, Software, Kxtda100, Kxtda200, Kxtda30, Kxtd1232, Kxtd816 Download
Request Tracker
Request Tracker 3.1 download by CyberNiche Software For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you ...
Released: 02/17/2005;    Filesize: 4.7 MB;    Price: USD $149.00;
Platforms: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Tags: Help Desk, Call Center, Helpdesk, Workorder Database, Crm, Kms, Customer Relations Management, Customer Resource Management, Resource Management, Customer Service Download
Host sFlow 1.11 download by Neil Mckee Host sFlow is a small, command prompt based agent designed to export physical and virtual server performance metrics using the sFlow protocol. The agent is intended to provide scalable, multi-vendor, multi-OS performance monitoring with minimal impact on the systems being monitored.
for WindowsXP, Vista, 7

Price: USD $0.00;
Platforms: Windows, Windows XP, Windows Vista
Tags: Host, Sflow, Analyze, Performance, Metrics, Export, Virtual, Server, Exporter, View Download
NSClient++ 0.4.1.73 download by Michael Medin NSClient++ is specially designed to be a Windows service that allows performance metrics to be gathered by Nagios.

NSClient++ is actually an attempt to create a NSClient and NRPE compatible but yet extendable performance service for the Windows operating system.


Price: USD $0.00;
Platforms: Windows, Windows XP, Windows Vista
Tags: NSClient, Performance, Metrics, Gather, Windows, Service, Nagios Download
PrettyMay Call Recorder for Skype Basic
PrettyMay Call Recorder for Skype Basic 4.0.0.226 download by PrettyMay-Team PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX.
It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and Voicemail capabilities and a lot more as well.

FEATURES:

+eTE Record Skype calls, Record conference ...
Filesize: 5.5 MB;    Price: USD $0.00;
Platforms: Windows, Windows XP, Windows Vista
Tags: Call, Recorder, Record, Save Download
Axon Virtual PBx System
Axon Virtual PBx System 1.20 download by NCH Swift Sound Software Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls ...
Released: 11/01/2005;    Filesize: 323.2 KB;    Price: USD $0.00;
Platforms: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Tags: Axon, Call Conductor, Call Delegator, Call Delegation, Pbx Delegation, Pbx Controller, Pbx Director, Pbx Manager, Call Manager, Call Controller Download
rapidHELP 2.1 download by rapidHelp Software rapidHELP is an Intranet- and Internet solution for call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, ...
Released: 01/10/2005;    Filesize: 45.0 MB;    Price: USD $0.00;
Platforms: Windows, Windows 2000, Windows XP
Tags: Service Desk, Helpdesk, Support, Call, Call Center, Ticket, Service, Helpdesk Software, Service Software, Callcenter Download
SpyGlass Monitoring 20. 7. 2010 download by Dubin Software SpyGlass Monitoring is a proactive web based application management and monitoring solution focusing on performance metrics, deployments, system health and availability. SpyGlass Monitoring supports both agentless and agent monitoring. This solution provides an easy to use comprehensive view of all of the servers you have in the field. This provides management and IT staff with a simple way to see the health of their application. SpyGlass Monitoring ...
Released: 04/21/2012;    Filesize: 57.4 MB;    Price: USD $0.00;
Platforms:
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ManageEngine Free EC2 Health Monitor Tool
ManageEngine Free EC2 Health Monitor Tool 1.0 download by ZOHO Corporation EC2 Health Monitor Tool, allows you to monitor performance metrics like CPU Utilization, Network In, Network Out, Disk Read and Disk Write of AMI instances continuously. This tool presents the resource usage in an elegant graph and reports. It also shows the number of instances present and the number of instances that are in running state or stopped state in a tree view. Using this tool, administrator can see historical data of the resource utilization ...
CRM Dashboard
CRM Dashboard 9.0.5 download by Voicent Communications, Inc CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization. Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, ...
Released: 10/23/2013;    Filesize: 402.0 KB;    Price: USD $0.00;
Platforms: Windows XP, Windows Vista
Tags: Predictive, Dialer, Call, Center, Crm, Management, Software, Auto, Customer, Relationship Download
VoiceObjects Developer Edition
VoiceObjects Developer Edition 7.3 download by voiceobjects.com VoiceObjects Developer Edition unifies unmatched usability and efficiency to simply create, deploy and manage call center phone self-service applications. Key features:Create services supporting voice, video, text and mobile WebDeploy on any VoiceXML enabled IVR, media platform, speech platform, and USSD gatewayConcepts for natural dialog management to assure highest user acceptanceGraphical, object based development, including tools for migration, ...
Released: 02/17/2009;    Filesize: 34.9 MB;    Price: USD $0.00;
Platforms: Windows
Download
Keynote Internet Testing Environment
Keynote Internet Testing Environment 4.0 download by Keynote Systems The KITE software resides on the users Windows desktop and provides a local and Internet testing environment to record, playback, and collect detailed performance metrics. KITE allows advanced scripting, detailed network performance and DOM analysis and more, and coupled with the ability to gather data from test locations in North America, Europe and Asia Pacific. KITE enables IT teams to rapidly execute performance analysis and validation to measure ...
Released: 05/05/2012;    Filesize: 25.8 MB;    Price: USD $0.00;
Platforms:
Tags: Record, Playback, Network, Web, Test, Testing Download