|
|
9 Downloads
Download Site1
|
| Download time: |
| Dialup | (56k) | - | 16 m 30 s |
| ISDN | (128k) | - | 07 m 13 s |
| DSL | (512k) | - | 01 m 49 s |
| Cable | (1024k) | - | 55 s |
| T1 | (1484k) | - | 38 s |
|
|
|
Description of Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Tags: Computer Support, Customer Support, Essential Statistics, Group Support, Help Desk Management, Help Desk Software, Help Desk Solution, Help Statistics, Helpdesk, Issue Tracking |
|
| Similar software |
|
|
| A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Full text searching. Publish to htm files with index. |
| Type:Shareware
|
 |
|
|
|
| Public WEB PST for Outlook permit the mobile access to Outlook without Microsoft servers. Without a monthly fee, this addin for a mobile Outlook share all in Outlook stored information, live and from each PC with an internet access, round the world. |
| Type:Shareware
|
|
|
|
|
| Public Contact after Reply for Outlook (Public CAR for Outlook) is an addon for Microsoft Outlook, which create automatically Outlook contacts after reply to a received E-Mail. This function is supported in Outlook-Express but not in Outlook |
| Type:Freeware
|
|
|
|
|
| QSynchronization is a Microsoft Office Outlook add-in. It synchronizes uni- or bidirectional your Outlook folders on Outlook notebooks or PDA such as contacts, calendars, appointments, tasks, emails with your central Outlook data. |
| Type:Shareware
|
|
|
|
|
| IMI Contacts Exporter for Microsoft Exchange Server is small utility specially designed for Microsoft Outlook users to export Contacts from any Exchange Public Contacts Folder (or private Mailbox folder) to MS Access 2000 table or MS Excel file. |
| Type:Shareware
|
|
|
|
|
