Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
Type: Demo
Price: USD $995.00
Tags: Help Desk Software, Help, Desk, Trouble, Ticket, Bug, Tracking, Software
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| Software Info |
| Released: |
April 19, 2007 |
| Filesize: |
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| Language: |
English |
| Platforms: |
Windows XP, Windows, Windows 2000, Windows 2003 |
| Requrements: |
Pentium Processor700mhz+, 512MB RAM, 80mb |
| Install: |
Install |
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