Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
Type: Shareware
Price: USD $149.00
Tags: Help Desk, Call Center, Helpdesk, Workorder Database, Crm, Kms, Customer Relations Management, Customer Resource Management, Resource Management, Customer Service
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| Software Info |
| Released: |
February 17, 2005 |
| Filesize: |
4.7 MB |
| Language: |
English |
| Platforms: |
Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64 |
| Requrements: |
Windows 95 or higher, 10 Mb disk space |
| Install: |
Install |
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