The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Type: Shareware
Price: USD $199.00
Tags: Help Desk Software, Help Desk, Dms Help Desk, It Help Desk Software, Help+desk+software, Free Help Desk Software, Computer Help Desk, Help Desk Application
|
|
|
| Software Info |
| Released: |
June 20, 2006 |
| Filesize: |
4.3 MB |
| Language: |
English |
| Platforms: |
Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Palm OS 1.0, Palm OS, Palm OS 4.0, Mac OS X, Macintosh, Windows CE,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac Other,Unix,Linux,MS-DOS,BEOS |
| Install: |
Install |
|
| Related Software |
|
|
| Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal |
| Type:Shareware
Released: 09/22/2006; Filesize: 951.8 KB; Price: USD $29.95;
|
 |
|
|
|
| No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical |
| Type:Freeware
Released: 02/18/2009; Filesize: 79.0 MB; Price: USD $0.00;
|
 |
|
|
|
| The Intranet Help Desk of the future! V5 now with tasks, calendar, SMS Delivers comprehensive help desk, knowledge base, data, security, asset and cost management functionality to SMEs in a pure, easy to use and cost efficient intranet application built |
| Type:Shareware
Released: 02/17/2009; Filesize: 6.2 MB; Price: USD $900.00;
|
 |
|
|
|
| Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals |
| Type:Shareware
Released: 12/28/2005; Filesize: 4.2 MB; Price: USD $169.00;
|
 |
|
|
|
| Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to |
| Type:Shareware
Released: 12/28/2004; Filesize: 6.0 MB; Price: USD $199.00;
|
 |
|
|
|
| Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is |
| Type:Shareware
Released: 12/11/2005; Filesize: 9.7 MB; Price: USD $179.00;
|
 |
|
|
|
| Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for |
| Type:Shareware
Released: 12/21/2006; Filesize: 4.1 MB; Price: USD $199.00;
|
 |
|
|
|
| Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application |
| Type:Demo
Released: 06/24/2008; Filesize: 542.1 KB; Price: USD $299.00;
|
 |
|
|
|
| Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body |
|
Released: 02/03/2007; Filesize: 22.0 MB; Price: USD $129.00;
|
 |
|
|
|
| Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading |
| Type:Commercial
Released: 02/17/2009; Filesize: 292.0 KB; Price: USD $800.00;
|
 |
|
| Most popular Misc. Tools |
|
|
| X13-VSA PRO With Ultra High Sensitiv truth verification and emotion identification Modul - Designed especially for security officials - is a Voice Stress Analysis Lie Detector Software. The most advanced voice analysis technology available today. X13-VSA |
|
Released: 01/04/2007; Filesize: 1.6 MB; Price: USD $399.00;
|
 |
|
|
|
| "True tax Calculator 2005" is an Income tax calculator for the Assessment Year 2005-06., specially designed for Indian Income-Tax payers [Individuals]. Just fill the details of your income such as Salary, House Property etc, and get Other Details filled |
| Type:Freeware
Released: 01/15/2006; Filesize: 2.3 MB; Price: USD $15.00;
|
 |
|
|
|
| New reliable and fast school managenet software with the geat customers support. It'll help you with your daily school management routines and deliver you from your paperwork. Standard Edition is FREE!!! Do not miss this unique opportunity. Save your |
| Type:Shareware
Released: 05/29/2006; Filesize: 3.2 MB; Price: USD $214.00;
|
 |
|
|
|
| Web-based Time And Attendance suite which offers Employee Time and Attendance (timeclock, timecard, timesheet) and Payroll all in single tightly integrated package. With the ability to interface with hardware such as iButtons, barcode readers and cell |
| Type:Freeware
Released: 04/30/2007; Filesize: 3.8 MB; Price: USD $0.00;
|
 |
|
|
|
| Credit Card Processing Verification Tool - Instantly check any credit card number to verify its legitimacy. A must-have for anyone taking orders over the phone or international orders. Perfect for call centers, small offices (attorneys, dentists, doctors |
| Type:Freeware
Released: 02/13/2007; Filesize: 373.1 KB; Price: USD $0.00;
|
 |
|
|
|
| The Strategy Map Mind-Map style Flowchart defines the Mission, Goals, Perspectives & Objectives which are then used to Drive the Balanced Scorecard to develop Individual Employee scorecard-based Business Plans. The software is extremely adaptable and |
| Type:Freeware
Released: 10/01/2006; Filesize: 1.7 MB; Price: USD $0.00;
|
 |
|
|
|
| balanced scorecard survival.com - Keep at it. Balanced Scorecard hard? Let’s face it—setting up and running a balanced scorecard is no easy task. How do we satisfy everyone’s needs and quit having to answer the same questions over |
| Type:Shareware
Released: 06/05/2006; Filesize: 1.9 MB; Price: USD $249.00;
|
 |
|
|
|
| AbsolutePDF Spool lets your legacy applications generate PDF files without the need for other expensive tools. No Adobe Acrobat required!
Convert ASCII spool files to PDF with a click ! Just extract your documents as an ASCII file and feed it to absolutePDF-Spool |
| Type:Freeware
Released: 01/23/2006; Filesize: 3.2 MB; Price: USD $0.00;
|
 |
|
|
|
| Controlling Your Business 4.0 is absolutely the easiest invoice or invoicing software on the market designed for home-based and/or small business management. Its simplistic modular design is perfect for the user that needs to track important information |
| Type:Freeware
Released: 04/06/2006; Filesize: 18.0 MB; Price: USD $0.00;
|
 |
|
|
|
| Task-Planner addresses the problem: Who is to do what and when.
To this end Task Planner's main planning board contains two schedules :
1. the activity schedule
2. the working hours schedule
and an automatic assignment procedure |
| Type:Shareware
Released: 11/04/2008; Filesize: 37.4 MB; Price: USD $48.00;
|
 |
|
|