BridgeTrak Help Desk Software v7.0 Build 161
by Kemma Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
7.0 Build 161
Build 161 offers additional product features such as: Launching reports written with Crystal Reports (version 10 or greater), expansion of spell check feature into the Issues Description and Resolution tabs, drag and drop the position of fields on the Custom Fields tab.
Tags: Help Desk Software
Released:April 19, 2007
Platforms:Windows, Windows 2000, Windows XP, Windows 2003
Requrements:Pentium Processor700mhz+, 512MB RAM, 80mb
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